Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at info@waxmeltsme.co.uk

SHOPPING INFORMATION

Are your wax melts made by you?

All our highly scented wax melts are made by us in Yorkshire from 100% soy wax. We have over 90 fantastic fragrances to choose from.

What is your returns policy?

Wax Melts Me wants your shopping experience to be as enjoyable as possible. However, if you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in the original condition and packaging. Original condition means that there are no marks on the product and the packaging has not been opened, used or damaged and the product is in a re-saleable condition.

If the product is not in the original packaging or is damaged in any way, we regret that we will be unable to offer any refunds.

Once the returned item(s) are received and inspected, we will send you an email to notify you that we have received your returned item(s) and if approved, your refund will be processed. A credit will automatically be applied to your original method of payment.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

What exactly happens after ordering?

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How long will it take my order to arrive?

Usually, your order should arrive within 3 to 4 days from dispatch which takes place the day following your order (except weekends). Wax Melts Me securely package all items which are sent through Royal Mail. Please allow up to 7 days for delivery to all UK mainland addresses. If your order has not arrived within 9 days of being dispatched, please contact us within 21 days to let us know and we will track the order on your behalf.

How much is delivery?

Delivery throughout the UK costs £3.50 and is FREE on orders of £45.00 and over.

Can I exchange items?

Wax Melts Me wants your shopping experience with us to be as enjoyable as possible. However, if you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in the original condition and packaging. Original condition means that there are no marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.

Do you offer gift cards?

Yes, Wax Melts Me sells gift cards on our website: https://waxmeltsme.co.uk/product-category/gift-cards/